521 Fifth Avenue | 14th Floor | New York, NY 10175 | 844.MEET.BCM | info@bcmone.com Retail Vertical Customer Success Story CHALLENGE A European fashion retailer with about a dozen stores in the US is known for modern glamour and elegance, but its communications network was a far cry from matching that brand image. Delivering an upscale experience to their clientele requires complete uptime. However, each store operated independently in a silo, with separate POTS lines from a dozen suppliers. Without centralized management, stores couldn’t failover to each other—they couldn’t even call each other easily. This resulted in support complexity and inconsistent reliability; dealing with multiple bills from multiple suppliers every month created management overhead. BCM One consoli

Join for free to read