Global Blue, the experts in international shopping and spending, operate across 43 countries with 250 customer service points in the world’s major airports and shopping destinations. The business processes over 31 million tax free shopping and currency choice transactions per year resulting in the customer service operation handling over 270,000 inbound and outbound calls and emails from travelling shoppers around the world. As a growing business, Global Blue continuously evaluates how it can improve the customer experience and simplify the tax free shopping process. Dealing with a large amount of customer transactions across multiple countries, Global Blue needed a complete contact center solution that would encompass specific needs such as language translation, call routing o

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