Integrated Multi-Channel Contact Center Solutions Across 21 Countries
Integrated Multi-Channel Contact Center Solutions Across 21 Countries
2 PagesStudio Moderna is the leading multi-channel and e-commerce retailer in Central & Eastern Europe (CEE), Russia and Turkey. Following rapid growth, the organization began to search for a next generation contact center solution to future-proof its existing operations. Flexibility was a key requirement, with Studio Moderna requiring any solution to offer the agility needed to enable the retailer to grow in line with a business that targets some 400 million consumers across 21 countries with 24 contact centers and over 4,000 agents. Studio Moderna’s major brand names include Dormeo, Rovus, Kosmodisk and more recently Bigfish. In addition to its core countries, these brands are also now being sold in the USA, Japan, UK, Korea, Australia, France and Italy. The company operates through
