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Damart Beats Adherence Targets And Improves Staff Scheduling Efficiency

Damart Beats Adherence Targets And Improves Staff Scheduling Efficiency

Netcall
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Damart beats adherence targets and improves staff scheduling efficiency The Challenge Damart has been using QMax Workforce Management software to schedule the required number of full- and part-time staff to meet demand. Processing a weekly average of around 33,000 customer orders and queries efficiently, the contact centre employs over 115 staff handling telephone, online and written communication. • Faster staff scheduling capability ensuri

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