Monkhouse Schoolwear kits itself out with online booking system THE STORY BEHIND THE SUCCESS web: jrni.com Monkhouse Schoolwear is an outfitter of school uniform and physical education kits to over 850 schools across the UK from its 31 stores. They worked with JRNI to introduce an online appointment booking system within a matter of weeks to secure a safe way for customers to prepare for ‘back to school’ at the height of the COVID-19 outbreak. Customer Profile email: sales@jrni.com Challenge • Safely reopen stores across the UK post COVID-19 lockdown • Open doors before the summer ‘back to school’ uniform shopping peak began • Flatten the trading curve through peak period to allow the business to serve all customers Solution • Deployed online customer experience and boo

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