Your patients love you, don’t they? Your office is clean, your staff is friendly, and the dentist is wonderful. It’s no surprise that your office does a good job of re-booking existing patients. They’ve already had many reasons to fall in love with you and they aren’t going anywhere. Because your office is so great, it can be difficult to understand why it’s so hard to book a new patient. Here’s a hint - it has to do with the phone. Your goal with every phone call is simple. You need to secure the appointment and build a relationship from the very first conversation.

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