The Business Cyta is a semi-government organization considered the lead- ing provider of integrated electronic communications ser- vices in Cyprus. Providing, maintaining and developing a comprehensive telecommunications service both nationally and internationally, via submarine fibre optic cable and satel- lite earth station infrastructure, Cyta provides a broad range of services and facilities to deliver voice and data applications in both fixed and mobile telephony. A full member of the EU, Cyta was first nationally to be assessed with the excellence model of the EFQM and receives the highest “Recognized for Excellence” ranking. It is also the largest state organization in Cyprus to receive ISO 9001:2000 Quality Certification. The Challenge The top provider of Total Electronic C

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