The Business The envia Mitteldeutsche Energie AG is a German utility pro- vider located in Chemnitz, Saxony. It is a subsidiary of innogy SE, that belongs to the German industry giant RWE, and is the leading provider for energy in eastern Germany. The company provides electricity, gas, heating and related services to custom- ers and is a strategic partner of many cities and communal enti- ties in the region. The Challenge enviaM produced business documents, such as offers and con - tracts, using Microsoft Word with macros to access data from SAP CRM. This solution was inefficient and delayed new prod - ucts and campaigns from going to market. The documents were all in Word format and the con- tent was not centralized and tem- plates were stored on different work stations. The company

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