This document outlines the journey to modernize IT services and operations, emphasizing the benefits of scaling for growth and resiliency. Modernization improves productivity by 30% through natural language virtual agents and self-service support, increases agent efficiency by 66%, and reduces resolution times by 75% by providing a single view of the IT estate and data. It stresses the importance of defining services, gaining infrastructure visibility, and tapping into community knowledge. Real-world success stories and insights from industry leaders are shared, highlighting the transformative impact of modernization. The document also provides information about ServiceNow's platform and solutions for digitizing and unifying organizations to create smarter, faster workflows.

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