Case Study

Expanding Global Customer Communication to Meet Customer Preferences

Expanding Global Customer Communication to Meet Customer Preferences

The Business Die Mobiliar, the oldest private insurance company in Switzer- land, holds the leading position in the market, providing a full range of insurance and pension products and services ranging from property, liability and vehicle to life insurance. Nearly 1.7 million customers rely on Die Mobiliar when it comes to their safety, and every third household and more than every third company are insured by Die Mobiliar. Die Mobiliar garnered the 2015 WfMC Global Award for its new “Mobiliar Korrespon- denz System” or MKS. The Challenge Die Mobiliar saw documents serving different insurance use cases as an opportunity for the company to communicate and build strong relationships with its customers in different languages and countries, especially across Europe. With monthly bus

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