CallScripter is a market leading provider of unified agent desktop, scripting and process optimisation software for the contact and customer service industry. Visit www.callscripter.com for more information. Case Study The Business Need Merlin Entertainments Group own and operate many household name attractions across the world. Madame Tussauds, Sea Life Aquariums, Legoland, The London Eye amongst many others. They operate in Europe, Australia, Asia and USA. The business was restricted by the booking technology. It was not possible to place bookings across multiple attractions or take payments that spanned such bookings. Each booking was being processed manually and individually. Merlin is actively growing and opening new attractions all the time so the problem was only being

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