Case Study KidZania - London The Business Need In winter 2014, global brand KidZania planned to open a new site at Westfield, London. To process ticket sales and deal with customer enquiries, they required the ability to service their customer base by telephone. As their first location in the UK, it was paramount that KidZania London’s transactions were secure and that their customer’s data was protected. As a global brand, they required a market leading solution to ensure the very best in cutting edge technology. As a new brand in the UK, KidZania needed to provide exceptional service to customers to build a strong reputation in a market where data security is a hot topic in the media. With initial visitors in other locations exceeding expectations it was imperative that

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