CallScripter is a market leading provider of unified agent desktop, scripting and process optimisation software for the contact and customer service industry. Visit www.callscripter.com for more information. Case Study The Business Need Office Response, based in Bristol, began trading in September 1999 and offers a range of contact centre services. The business has flourished since its inception as a direct result of development and retention of a satisfied client base. This client base spans to include SMEs, charities, government organisations and household-name blue chip corporations. The majority of customers are UK-based, with a scattering of global clients, and there are around 150 members of staff employed by the organisation. CallScripter was tasked with streamlining Office R

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