CallScripter is a market leading provider of unified agent desktop, scripting and process optimisation software for the contact and customer service industry. Visit www.callscripter.com for more information. Case Study The Business Need AnswerNet’s mission is to provide the people, services and technology to allow their clients to run their business the way they want to – that means ensuring that technology solutions are cost effective, implement seamlessly, and are robust enough to handle a very wide variety of scripting needs for a complex and wide range of service option ranging from telemarketing, answering services, hotlines, disaster response and much more. Solutions AnswerNet selected CallScripter February in 2011 following a detailed evaluation, opting for a premise-based s

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