Mercedes-Benz Insurance were looking to improve sales and renewals of their insurance products, whilst ensuring customers received first-class service
Mercedes-Benz Insurance were looking to improve sales and renewals of their insurance products, whilst ensuring customers received first-class service
1 PagesT: +44 (0) 1280 820 780 E: enquiries@bigrockhq.com W: www.bigrockhq.com Premium Customer Service & Sales in the Contact Centre CHALLENGE SOLUTION Mercedes-Benz Insurance were looking to improve sales and renewals of their premium insurance products, whilst ensuring their customers received first-class service, in line with the Mercedes-Benz brand. The business were looking for a specialist consultancy to evaluate where and how performance could be improved. Bigrock began by conducting a full discovery process, including interviews, observations and call listening, to evaluate the contact centre’s processes and performance, identify where strengths lay and where teams could improve. We then recommended a development programme bespoke to Mercedes-Benz Insurance’s particular needs. We d
