Artera enables enterprise health system to improve patient survey click-through and engagement rates. High number of uncompleted patient satisfaction surveys MemorialCare Medical Foundation (MCMF), a Southern California healthcare organization with 380 physicians, regularly surveys their patients to determine how satisfied they are with their experience and then performs service recovery when necessary. They were looking for a way to increase the number of patients who filled out a satisfaction survey after their visit. The organization was already sending after-visit patient satisfaction surveys directly from RepuGen—a healthcare reputation management software—through both text and email. However, RepuGen sent the survey links once per day, and they came from an unfamiliar num

Join for free to read