New technology further improved Sansum Clinic’s patient communications in key areas such as telehealth, portal enrollment, insurance verification, and COVID vaccinations. Sansum Clinic —an Epic EHR customer—has been successfully using the ArteraTM platform for a variety of use cases so they were selected to participate in a pilot of the new Artera ChatAssist AI feature. ChatAssist AI uses automated conversational sequences to independently navigate complex, multi-step patient communication. The new functionality creates custom bi-directional conversations that adapt to reflect the information provided by the patient using Natural Language Understanding. ChatAssist AI vaccine workflow implemented in 24 hours The initial plan was to start by piloting ChatAssist AI with certain

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