Maximizing Your Investments in Engagement and Experience Platforms Guest: Craig Kartchner, AVP of Marketing and Customer Epxerience at HonorHealth When it comes to making decisions about health, should patients be responsible for their own care navigation, or should health systems provide them with the information and support to make decisions easier? The answer may seem obvious, but the reality is that most health systems don’t equip patients with the right information to help them navigate their health needs, leaving many to “project manage” their own or a family member’s care. What Customers Want According to Craig Kartchner, AVP of Marketing and Customer Experience at HonorHealth, the top three things people want when it comes to their healthcare are: access, communication and navigati

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