Use Case Service Industry Service Management Software Integration Slack Key Metric Hold times, CSAT Challenge Solution Results Cherwell needed a unified view of their global contact center operations. Their previous contact center solution was inflexible and unable to keep up with their rapid growth. They knew it was time to find an agile, scalable solution that could flex along with their changing business needs. Cherwell chose Talkdesk for its ease of administration and complete view inside each of their three contact centers. With the flexibility to make changes in seconds, the Cherwell team can serve their global customers faster and more eectively. With Talkdesk, Cherwell now has the ability to identify patterns and trends around hold times, adjust their stang as nee

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