Co-Managing Service Desk

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Co-Managing a Service Desk and Deskside Support Engagement for a Biopharmaceutical Firm Providing an IT Education Business Processing Objectives • Provide co-managed, on-site desktop support and off-site service desk support services • Increase issue resolution for the service desk and deskside teams • Reduce escalations to the deskside team • Optimize productivity • Increase customer satisfaction • Develop predictable cost model to s

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