User Case Sales and Service Industry Marketing and Advertising Integration API Key Metric 50% Average Wait Time, 92% SLA Challenge Solution Results Boostability, which helps small business owners elevate their digital presence, needed an improved contact center solution to better meet the needs of more than 200 partners serving almost 26,000 small business owners. It needed a solution that enabled fast responses to the SMB owners, reliability, accurate data, insight into agent workflow and staffing to optimize customer service and its own efficiency. Boostability chose Talkdesk because they understood their pain points and listened to their needs. Talkdesk delivered a solution that gave Boostability the ability to manage their teams more efficiently and deliver a

Join for free to read