CUSTOMER STORY Use Case Sales and Support Industry High Tech Integration Zendesk Key Metric Increased ROI & NPS Challenge Solution Results Tucows has thousands of customers and millions of end users depending on them to provide a reliable experience and fast, ecient system administration. The company is growing rapidly, but must stay agile enough to oer a world-class customer experience in the midst of fast growth and continually changing business needs. Ongoing outages and poor system performance from their previous contact center platform were holding them back. After extensive research and multiple vendor evaluations, Tucows selected Talkdesk Enterprise Contact Center Platform for its proven reliability and scalability, as well as its deep integration to Zendesk. Ad

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