User Case Service Industry Retail Integration Zendesk Impact 15% SLAs Challenge Solution Results Zumiez needed an enterprise contact center platform that shared their vision of exceptional customer experience and empowered their supervisors and agents to provide eortless, personalized customer service throughout the entire customer journey. Zumiez chose Talkdesk as their contact center platform to replace 8x8 to provide higher call quality, more flexible dashboards and reports and to empower agents to take ownership of customer experience. Zumiez scaled up and down quickly to meet seasonal demands and can now add a new agent in 15 seconds or less. SLAs improved 15% as a result of real-time dashboards that let agents make workflow decisions on the fly to ensure tha

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