Managing Change while Boosting Employee Engagement, Customer Satisfaction & Business Outcomes
Managing Change while Boosting Employee Engagement, Customer Satisfaction & Business Outcomes
1 PagesT: +44 (0) 1280 820 780 E: enquiries@bigrockhq.com W: www.bigrockhq.com Managing Change while Boosting Employee Engagement, Customer Satisfaction & Business Outcomes 345% Increase in Business Written 52% Increase in Sales Pipeline National Training Award for Partnership & Collaboration CHALLENGE SOLUTION As part of the creation of a major British banking institution, a large UK life and pension company were merging with Clerical Medical. The group sought to launch a single distribution channel to market, within a very tight, ambitious timescale. As the brands prepared to integrate, it was vital to win over the hearts and minds of both customers and colleagues. It was critical to deliver strong messages and to build a programme which clearly identified the benefits of change for indiv
