USA CHALLENGE For us at LoanLogics, our previous support solution (Kayako) was not giving us everything we needed. This biggest obstacle we were facing was the need for simplicity in reporting. We also struggled with a lack of access to support staff when we needed help. We found HappyFox via an Internet search, while looking for Help Desk providers. Once we started to learn about the platform, we were immediately impressed with the user interface and simplicity. The HappyFox team identified our needs and presented a tailored demonstration that was feature driven specifically to address our requirements. We were also introduced to new tools and features to further our support capabilities and business intelligence. IMPLEMENTATION We were very pleased with our implementation,

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