HappyFox helped us structure our support staff, and has also been easy to use. Monitoring our support system is also possible using HappyFox, thus helping us identify and minimise mistakes. Features such as Canned Actions, Smart Rules and Custom Branding give HappyFox an edge over other solutions out there. ORD Capital is a Health Care management company , and assists with queries, claims and advices from members of Medical aid insurance companies. Jason Armstrong, Director at ORD Capital explains how HappyFox helps his company compete with larger organizations by helping his team stay on top of all customer requests. IMPLEMENTATION CHALLENGE We were never able to keep track of clients claims, queries and membership changes. Our client interactions were also not good. Using basic

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