INDIA CHALLENGE Prior to switching to HappyFox, we were using Lotus Note to manage all our inbound queries and information. Vendor query management is one of the most important aspects of our role with the company, however, it was becoming more and more difficult due to processes we had in place. Before HappyFox, we would take all inbound emails from each of our factory accounts (32 individual email inboxes) as well as the AP accounts, and import the data into a spreadsheet for each. On a daily basis, it was likely that emails from suppliers were being missed and we had no way to track that information. We finally reached the point where we knew we had to find a solution that would track all our incoming emails and provide us with an audit trail for visibility. This was when we swit

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