We use HappyFox to manage support requests from customers. In addition to providing an efficient and effective response package it has allowed us to quantify the results of our efforts, which are presentable in black and white to our customers. FatcatIT is a new IT company in the North East of England, specialising in proactive and reactive IT support to SME’ s. James Powell, Director at FatcatIT speaks on how his team uses HappyFox to stay true to its commitment of providing the best in IT support to all its customers. IMPLEMENTATION CHALLENGE With our current solution it wasn’t possible to track key areas such as response time or time to resolution, both of which our customers continue to monitor. We needed to find a system that gave us the ability to manage both our time now but

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