Sangoma.com The Customer LifeCare Ambulance provides 911 emergency dispatch services to residents throughout Lorain County, Ohio. They provide 911 EMS service, ambulatory services, and wheelchair transportation services for Medicare and Medicaid patients to and from their medical appointments. Business Challenges LifeCare’s legacy phone system, a Nortel BCM 450, was failing rapidly. Because Nortel went out of business several years after LifeCare purchased the system, the company had to make do with stopgap repairs since it was impossible to nd anyone with the experience or parts to service it. Finally getting the greenlight to investigate options for a new business communications system, Richard Pozywak, LifeCare’s director of IT, thought he knew what he wanted and didn’t waste

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