Sangoma.com The Customer Eagle Tele-Services is a full-service call center providing the commercial trucking industry with continuous after-hour road service. Eagle’s call center supports a number of independent tire dealers, as well as the American Commercial Tire Network, Michelin Americas Truck Tires, and Yokohama Commercial Tire throughout North America. Started more than 10 years ago, their call center located in Powhatan, Virginia, 30 miles west of Richmond, is the heart of operations. Business Challenges Eagle Tele-Services had outgrown their legacy phone system, which was stable, but simply too limited to handle their call volume. According to Eagle IT manager Coleman Austin, they had been happy with the decade-old system and initially looked to simply upgrade with the same

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