Sangoma.com The Customer Virginia Women’s Center (VWC) is a full-service OB/GYN practice with seven locations across Central Virginia. With a very active centralized call center, VWC has over 420 extensions shared among ve Richmond area locations and their two additional Northern Neck locations—Kilmarnock and Tappahannock. Business Challenges In healthcare, communication is critical. Historically, VWC phone usage and long-distance charges continued to rise each year. When Avaya declared bankruptcy and was acquired by a new company in 2017, VWC took the opportunity to explore alternative communication solutions. “The cost of ongoing Avaya support and the requisite system upgrades were concerning,” says Frances Schwartz, Communications System Manager for VWC. “In researching availa

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