Sangoma.com The Customer Hanover Safe Place (HSP) is a nonprot organization located in Ashland, Virginia, that provides victims of domestic and sexual abuse with free case management services, emergency shelter, abuse advocacy counselors, and support groups. Business Challenges At the beginning of their search for a modern Unied Communications (UC) solution, HSP was still using the legacy phone system left over from the previous occupants of their Ashland location. The sparse system came with four analog phone lines, no voicemail capability, and no ability to transfer calls. There was also no intercom system to page a counselor for incoming client calls. The ofce operated on basic communication, meaning employees had to write down messages and phone numbers on a notepad and leav

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