Sangoma.com The Customer Strategic Health Care, located in Santa Barbara, California, develops and offers performance improvement software and real-time data analysis for a variety of healthcare providers throughout the U.S., including hospitals, physician groups, and accountable care organizations. Business Challenges On the surface, a new telecommunications system wouldn’t have appeared to be a priority need for Strategic Health Care in Santa Barbara, California. Unlike many companies still struggling to convert an old analog system to a web-centric VoIP system, Strategic Health Care was already operating a sophisticated, up-to-date IP-based telecommunications system. Sophisticated that is, until they factored in costs. “It was very expensive,” explains Cevin Doppmann, network e

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