An Indian multinational telecommunications services company operating in 20 countries across South Asia, Africa, and the Channel Islands implements Intense’s solution for enhancing B2B customer experience. Its portfolio includes mobile telephony, fixed telephony, broadband and subscription television services. Large enterprise customers were outsourcing their telecom expenses management. They wanted to proactively empower their enterprise customers with a comprehensive, self-service portal while achieving operational excellence and reduced customer support costs. Leading Telecom Company in South Asia Implements B2B Customer Experience Management built on UniServe TM Case Study UniServe TM | B2B CEM Key Challenges ? Absence of single portal for enterprise customers to view, analyze a

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