The customer is a leading GSM mobile services operator in India with over 62 million subscribers, operating under a single brand. It is a pan-India integrated GSM operator covering the entire telephony landscape of the country, and has NLD and ILD operations. The company offers affordable and world-class mobile services to varied segments of mobile users. Be it high-end users or price sensitive consumers, the tariff plans are designed to suit every pocket. The company won the GSM Association Award for "Best Billing and Customer Care Solution" for two consecutive years. The company is listed on India’s leading stock exchanges. Leading Indian telecom carrier recreates customer experience with UniServe TM Case Study UniServe TM | CCM Complexity from multiple processes Being the lead

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