Second largest mobile network operator of Bangladeshcommenced operations in 1997 and provides strong network and seamless connectivity formore than 24 million people across Bangladesh. UniServe TM modernizes bill presentation and effectively manages customer communications Case Study UniServe TM | CCM Enterprise Agility Challenges Bill processing and presentment was managed by IT department which had to manually design the bill layout and change management was a challenge. The Telecom Service Provider has three types of LOBs (lines of business) - Retail (Individual and Corporate), Roaming (Individual and Corporate), Interconnect and Proxy Partners. Bills/invoices are generated based on the billing cycle and dispatched accordingly. However, with increasing customer base, the TSP w

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