Better engagements. Guaranteed results.™ 30501 Agoura Road Suite 203 Agoura Hills, CA 91301 T 818.575.2100 800.868.0898 info@touchcommerce.com CASE STUDY: American Telecast THE CHALLENGE - Improve online conversions for a business transitioning from a call-center model - Provide extensively trained, live online-assistance agents American Telecast, one of the leading consumer product and direct-marketing companies in the

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