Major Telco gives callers immediate support via SMS.
Major Telco gives callers immediate support via SMS.
3 PagesCase Study Customer Service Solutions IVR to SMS for faster digital adoption Major Telco gives callers immediate support via SMS. IVR to SMS pilot results exceed major telco’s expectations for resolution and call reduction. Background Even large telecom enterprises need to make regular improvements in order to gain or keep their status as the leading brand in their industry. That was the goal of this telco who partnered with Nuance to im
