Leading mobile carrier Vodafone delivers a best- in-class self-service IT experience to its 150,000 worldwide employees
Leading mobile carrier Vodafone delivers a best- in-class self-service IT experience to its 150,000 worldwide employees
1 Pages— Case Study — BMC delivers software solutions that help IT transform digital enterprises for the ultimate competitive business advantage. BMC – Bring IT to Life BUSINESS CHALLENGE As the world’s second-largest mobile operator, Vodafone can’t afford to let IT problems get in the way of its 150,000 employees. Wherever people work—office, home, or away— they rely on IT to ensure uninterrupted productivity. But to access IT services or support, employees had to face 31 separate service desks running 23 different platforms, with no guarantee of an end-to-end service experience. Meanwhile, service agents struggled to handle 250,000 tickets each month. To deliver excellence for its customers, Vodafone had to improve the service it delivered to its employees. BMC SOLUTION Vodafone chose BM
