— BMC is a global leader in innovative software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. BMC – Bring IT to Life — Case Study BUSINESS CHALLENGE O2 has 25 million mobile users and 6 million active users on O2 Wi-Fi in the United Kingdom. O2 continues to build brand loyalty and retain high-value customers by making the delivery of seamless user experiences its primary priority. To maintain exceptional service levels while also supporting business innovation, O2 needed a proven solution to transform its service management and processes. BMC SOLUTION O2 chose BMC Remedy IT Service Management (ITSM) to provide the structure and process for efficiently handling incidents, problems, service requests, and ch

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