Federal Office of Meteorology and Climatology MeteoSwiss boosts employee productivity with a self-service helpdesk
Federal Office of Meteorology and Climatology MeteoSwiss boosts employee productivity with a self-service helpdesk
1 Pages— BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. BMC – Bring IT to Life — Case Study BUSINESS CHALLENGE Switzerland’s Federal Office of Meteorology and Climatology MeteoSwiss creates tailor-made products and services for delivering first-class weather and climate services to the Swiss public and the international community. T o better serve its users, MeteoSwiss saw a need for improvements to ticket entry and first-call resolution rates. In response, the Information and Communications T echnology (ICT) department reinvented the way technical and business users access services, introducing a modern, app-store style interface that makes it faster and easier for MeteoSwiss’
