UiPath’s guide shows how AI-powered automation transforms customer experience in telecom by enabling smarter self-service, enhancing agent performance, and improving backend efficiency. Companies like Elisa and DNA use automation to reduce errors, cut call center load, and boost satisfaction. Agents benefit from real-time data access, guided actions, and reduced admin tasks, helping lower attrition. Behind the scenes, automation integrates siloed systems, streamlines procurement, and enables predictive issue resolution. With communications mining and analytics, telecoms gain deep customer insights—leading to better service, retention, and operational agility.

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