CUSTOMER SUCCESS: FCR MEDIA BELGIUM Digital transformation program delivers huge gains in customer experience and productivity using NewVoiceMedia. The Challenge: Re-shaping the business to compete in the digital world with new products, better customer experience and improved productivity FCR Media is a fast growing one-stop digital media agency based in Belgium with over 40,000 B2B clients who choose the company for websites, SEO and marketing. Formerly a ‘Y ellow Pages’ directory business, FCR is now a Google Premier Partner belonging to an international group active in 12 countries with 35 offices and more than 1,200 employees. Allan Farrell, CIO at FCR Media, led the digital transformation. He convinced the Board to move to the Salesforce eco-system in 2016 including CRM an

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