Case Study

Launching his own call center

Launching his own call center

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Launching his own call center After 15 years working in customer service for other companies, Danny Dawkins decided it was time to open a call center of his own. Diversity Dynasty is a virtual contact center that also offers website design and data entry. I knew ADP® was safe, secure and user-friendly I’ve always wanted to run my own call center, but I’d never done payroll before, and I’m not good with accounting stuff. I wanted to make sure my agents would be paid properly and all the taxes would be handled correctly, so I figured I should find a company that could help me. I looked at QuickBooks and Homebase, but I decided to go with ADP. I’ve worked for other companies that have used ADP, so I know they’re safe, secure and user- friendly. And I felt they’d be better able to gro

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