A multinational business machinery company lost its hosted call center and relied on BCM One to manage a full transition to a new cloud contact center. BCM One assessed requirements, created a customized RFP, evaluated eight providers, and designed a dual-carrier MPLS network to support a secure, scalable solution enabling remote agents. They coordinated Oracle integration, security protocols, and deployment across three data centers, implementing intrusion detection and prevention. The result was a modern cloud contact center that saved the client $400,000 annually and restored operational stability.

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