A large retail energy leader in the United States had a monumental challenge. How could they go from 23 million to 43 million calls per year, consolidate two very different customer experience environments, and ensure their project was on time and on budget? They turned to Cyara. Case Study Large US Retail Energy Leader To consolidate technologies, shave two months from their project scope, and deliver an exceptional customer experience, this customer counted on Cyara. Read more of their story here.A large retail energy leader in the Unit- ed States had a monumental challenge. How could they go from 23 million to 43 million calls per year, consolidate two very different customer experience environments, and ensure that the trans- formation was on time and on budget? For

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