Case Study Australian Financial Services Leader “Cyara saves cost for every project since we are constantly updating and changing requirements and need to test. There are definitely benefits from automation in regard to reuse.” QUALITY ASSURANCE DIRECTOR, MAJOR AUSTRALIAN BANK A leading Australian bank turned to Cyara for help bringing a new carrier and customer engagement hub online. Their dual platform design combining skills-based routing with dynamic contextual information from their CRM system improves the ability to get the call to the right agent.As one of the four largest banks in Australia, the bank serves 120,000 retail customer a day from six contact centers. A 12-month project to move to a new carrier and a new contact center platform was a major decision. The

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