Case Study UK Financial Leader “If we had done the tests manually, we were looking at between 12 and 14 weeks. We did it in 5 with Cyara.” SR. MANAGER, TELEPHONY AUTOMATED SERVICES TEAM When a major UK-based financial services group rolled out a new natural language speech program to improve their customer experience, they turned to Cyara to meet a tight deadline for the project launch. Cyara cut testing time and testers by almost two-thirds and customer satisfaction with the IVR has increased by 15 points.A crowded IVR menu with no room for addi- tional automation options, a high transferred call rate, increasing pressure on resources to do more, and a mandate to provide an outstanding customer experience led a major UK-based financial services leader to develop a natural

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