http://www.costar.co.uk/Global/StBotolph.jpg JARDINE LLOYD THOMPSON CASE STUDY CHALLENGES JLT operate a network of 6 contact centres across the UK; providing a range of inbound and outbound services that support the sale of financial products to UK businesses and individuals. One of the organisation’s key objectives is to maximise the business development potential of these contact centres. Aging infrastructure within the existing contact centres was preventing agents from making the most of their working day. A recently acquired property presented the opportunity to establish a state-of- the-art contact centre, featuring the latest hardware and applications, to act as a template for future contact centre development. SOLUTION ONI worked closely with the project team to unders

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