HARVEYS FURNITURE CASE STUDY CHALLENGES When Harveys made the decision to relocate their head office, they were looking to take advantage of the connectivity, cost and flexibility benefits of the latest IT and communications technology. The relocation was an opportunity to introduce new services and solutions, to modernise the organisations infrastructure and provide secure, value add services to both contact centre agents and customers. As the Steinhoff Group were also expanding into new territories, they required an integrated approach to systems design, with resilient connectivity back to the UK data centre and contact centre facilities. SOLUTION ONI designed and implemented a Cisco Unified Communications solution for 100 head office employees and the adjacent UK distribut

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